FAQ
Tap ▶ to expand each section.
Notification Settings
Q. Where can I turn notifications on or off?
You can change this from the iOS Settings app.
- Open the “Settings” app
- Scroll down and select “KAJILOG”
- Tap “Notifications”
- Toggle the “Allow Notifications” switch on or off
Q. I’m not receiving notifications. What should I do?
Please check the following:
- Check iOS Settings: Go to Settings > KAJILOG > Notifications and make sure “Allow Notifications” is turned on
- Check Do Not Disturb / Focus mode: If these are enabled, notifications will not be delivered
- Restart the app: Fully close the app and reopen it
- Update iOS: An older version of iOS may be causing issues
Account Deletion
Q. How do I delete my account?
You can delete your account by following these steps:
- Open the app
- Tap the profile icon in the top-left corner of the home screen
- Tap “Delete Account” in the “Account” section
- A confirmation message will appear — review it and tap “Delete”
Q. What happens to my data when I delete my account?
All of the following data will be permanently deleted when you delete your account:
- Registered household chore and task data
- Account information (email address, etc.)
- In-app settings
Note: Deleted data cannot be recovered. Please make sure you no longer need your data before proceeding.
Q. Can I undo an account deletion?
No. Account deletion takes effect immediately and cannot be undone. You may register a new account with the same email address after deletion, but your previous data will not be restored.
Account Registration & Login
Q. I can’t log in. What should I do?
Please try the following:
- Check your email address: Make sure the email address you entered is correct
- Check your email: See if a login link has been sent to your registered email address
- Check your spam folder: The login email may have been filtered as spam
- Wait and resend: It may take a few minutes for the email to arrive
Q. Tapping the link in the email doesn’t open the app
Please try the following:
- Check that the app is installed: Make sure the KAJILOG app is installed on your device
- Check the link expiry: Login links have an expiration time. If expired, please request a new link
- Try opening in a browser: Tap the link to open it in a browser, then select “Open in App”
- Reinstall the app: If the issue persists, try deleting and reinstalling the app
Q. I see an error saying “Login failed”
This error may occur for the following reasons:
- Expired link: The login link may have expired. Please request a new one
- Network connection: Your internet connection may be unstable. Check your Wi-Fi or mobile data
- Link already used: Each login link can only be used once. Please request a new link
- Restart the app: Fully close the app and try opening it again
App Features
Q. I’m not receiving the weekly insights
- Insights are not delivered if you are using the app alone
- You can request insights every Monday — in the meantime, keep logging your household chores and we’ll have insights ready for you!
Q. Can team members use the English and Japanese versions at the same time?
- Unfortunately, if the chore list is initially created in Japanese, it will only be displayed in Japanese, and the same applies to English. If you’d like to see this supported, please let us know via My Page > Contact Us in the app.
Paid Plans
Q. I purchased a paid plan but it’s not reflected in the app
- Restart the app: Fully close the app and reopen it
- Go to My Page > View Plans and tap “Restore Purchases”
- If the issue persists, please contact us via My Page > Contact Us
Q. If one member purchases a paid plan, can all members use it?
- Yes, they can. You can check the currently active plan under My Page > Paid Plans section, under “Current Active Plan.”
- If it hasn’t been reflected yet, please wait a moment, then fully close the app and reopen it.
Q. If I switch from the Early Bird Plan (free) to a paid plan and then cancel, will I return to the Early Bird Plan?
- Unfortunately, once the paid plan expires, your own plan will revert to the “Free Plan.” However, if at least one member in your group holds an Early Bird Plan or a paid plan, that plan will remain active for the group.
- You can check your own plan and the currently active plan under My Page > Paid Plans section.
Q. How do I cancel my subscription?
You will need to cancel directly through the App Store by following these steps:
- Open the “App Store” app
- Tap the person icon in the top-right corner
- Tap Account > Subscriptions
- Select KAJILOG and tap “Cancel Subscription”
※ Please note that simply deleting the app does not cancel your subscription.
※ Auto-renewal occurs within 24 hours before the end of the current subscription period, so you must cancel before that time.
If your issue is still not resolved, please contact us via My Page > Contact Us in the app 🙏